Shipping policy
Thank you for shopping with Mopiko. We’re committed to making your shopping experience as simple and reliable as possible. Below you’ll find important information about order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
Estimated delivery times after processing are:
United States: 5–12 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
Shipping Rates
We offer:
FREE standard shipping on orders over $49.
For orders under $49, applicable shipping charges will be calculated and displayed at checkout before payment.
Order Tracking
Once your order ships, you will receive an email containing your tracking information.
Please allow 1–3 business days for tracking information to update after receiving your shipping confirmation.
You can also check your shipment through our Track Order page.
Multiple Packages
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.
If this happens, you may receive multiple packages and tracking numbers. You will not be charged additional shipping fees solely because we split an order into multiple shipments.
Incorrect Shipping Address
Please carefully review your shipping information before completing your purchase.
If you notice an incorrect or incomplete address, contact us as soon as possible at [SUPPORT EMAIL].
We will do our best to update your information before the order is processed. However, once an order has been shipped, we may not be able to modify or redirect the shipment.
Customers may be responsible for additional shipping costs if an order must be reshipped due to an incorrect or incomplete address provided during checkout.
Delayed Packages
Occasional carrier delays can happen.
If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery window, please contact us at contact@mopiko.store.
Our customer support team will help investigate the shipment with the carrier.
Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us at [SUPPORT EMAIL] with your order number.
We will review the shipment and work with the shipping carrier to determine the appropriate resolution.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking around your property, mailbox, front desk, or designated delivery area.
- Asking household members or neighbors whether they accepted the package.
- Allowing up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.
- Contacting the shipping carrier for additional delivery information.
If you still cannot locate your package, contact us at contact@mopiko.store, and we’ll assist you with the next steps.
Damaged Items
If your order arrives damaged, please contact us at contact@mopiko.store as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the damaged product and packaging
We will review your request and provide an appropriate resolution according to our refund and replacement policies.
International Shipping
At this time, Mopiko primarily ships to the United States.
If international shipping is available for your destination, shipping options and applicable charges will be displayed during checkout.
International customers may be responsible for applicable customs duties, taxes, or import fees imposed by their country.
Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at [SUPPORT EMAIL].
We cannot guarantee that an order can be changed or canceled after it has entered processing or has already shipped.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: contact@mopiko.store
Store: Mopiko
Website: mopiko.store
Our customer support team will be happy to assist you.